My Account

Signing Up

• I haven’t received a verification email
• How do I sign up?
• What ID documents do you accept?
• Why have I been asked to send you an Identification Document?
• You couldn’t find my report, what should I do?
• My exact address isn’t available

Login

• How do I reset my password?
• I can't log into my ClearScore account
• I can't log into my ClearScore app
• Why won’t it accept my email address?
• I can’t log in, it says access denied?
• Why is my account locked?

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Credit Health

• Welcome to Credit Health
• What is Credit Health?
• What is disposable income?
• What is income and essential spending?
• What is debt to income?
• What is a lender risk indicator?

Security

• How to keep your ClearScore account safe
• What is Multi-factor authentication (MFA)?
• Is 2-factor authentication (2FA) the same as Multi-factor authentication (MFA)?
• How do I enable/disable 2-factor authentication(2FA)?
• I can't get my code (2FA)
• What happens after I’ve enabled 2-factor authentication (2FA)?

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Updating My Details

• How can I update my personal details?
• Can I print, download or share my credit report?

Unsubscribing

• How can I unsubscribe from emails?
• How can I stop receiving notifications?
• How can I delete my account?