What do I do if I've been a victim of fraud?

First things first - act quickly
You should report any cases of identity theft to your bank or lender. Your banks, lenders or credit card providers will cancel any cards. You should also get your accounts secured or blocked if this is needed.

Report the incident
You should report the incident to your local police straight away. Make sure you ask for a file number for future reference.

Contact the Canadian Anti-Fraud Centre online, or call toll-free on 1-888-495-8501.
They provide advice and assistance to people who have had their identity stolen in Canada.

You can also contact the TransUnion Fraud Victim Assistance Department (FVAD) to add a potential fraud alert to your credit file.

The FVAD service places a fraud alert on your credit report, alongside your personal details. This will be visible to banks and lenders when you’re applying for a product or service. When banks or lenders see this warning, they’ll use extra security measures to ensure that the application is actually from you, not someone pretending to be you. 

Contact any other relevant organisations
If you’ve lost any identity documents (driver's licence, birth certificate, passport, health card, immigration documents or other documents issued by a state or territory) or had them stolen, it’s a good idea to contact the organisations that originally issued them to you. They can help you get new documents and show you how to cancel your previous ones if required.

Change the passwords to your online accounts
Change passwords to your online accounts (such as your internet banking, email addresses etc.) straight away to keep your private information safe.

Keep an eye on your ClearScore report
We give you your report once a month with us. By looking through it regularly, you can spot any suspicious activity early and take action quickly. If you don’t recognise information on your report, you can dispute it directly with TransUnion, the consumer reporting agency that we work with.