I can’t log in, it says access denied? If you’re outside of Canada, please wait a couple of days before trying to log in. If you’re in Canada and having trouble logging in, contact us via our Chat on the right-hand side of this page and we'll do our best to help you get logged in. Related articles Why is my account locked? Why won’t it accept my email address? How can I update my personal details? What is a credit score? How can I delete my account?