How do I clear my cache? Clearing your cache and cookies and then refreshing your browser can help you log in to your account. You can find instructions on how to do this on Google Chrome, Safari and Firefox. Related articles How can I delete my account? My account is locked, what can I do? I can't get my code (2FA) What's credit use (or utilization)? How do I enable/disable 2-factor authentication(2FA)?